If you are unable to hold your scheduled appointment we ask that you provide us with 24 hours notice so we may contact patients on our waiting lists. Cancellations and
No-Shows have a very real cost to your Therapist. If a minimum of 6 business hours notice is not received to reschedule or cancel your appointment you will be charged the full treatment cost. Late arrival for an appointment will also be charged the full treatment cost.
SGI & WCB:
If you have a NEW INJURY CLAIM and want to book a massage we require all claim information, and treatment approval, prior to your 1st treatment. Please let us know if you are booking an injury claim related massage. Claim related massage treatments can only be provided by ONE RMT, exclusively.
Scent Free Environment:
In Canada today more than one in four individuals suffers from respiratory disease. 40% of these individuals have allergic triggers to their disease. Medical evidence clearly shows that scented products are harmful to the health of sensitive individuals. In sufficient concentrations scented products may be harmful to those with allergies, environmental sensitivities or chronic heart or lung disease.
We are dedicated to providing a healthy environment for our patients. Please refrain from wearing scented products. Our Massage & Wellness Centre promotes a healthy life style and encourages you not to smoke. If you do smoke, please refrain from smoking at least 2 hours prior to entering the clinic.
In maintaining a high standard of professionalism, receipts are only issued in the name of the person receiving the treatment and cannot be post or back dated.
Payment is accepted by cash, cheque, debit card, Visa or MasterCard at time of treatment.
NSF cheques will be charged a $20.00 NSF FEE.