Our Policies
Our Clinic Policies
Last Updated: January 2, 2026
Cancellation Policy:
Your appointment time is reserved just for you. If you are unable to hold your scheduled appointment we ask that you provide us with 24 hours notice so we may contact patients on our wait lists. Last minute cancellations and No-Shows have a very real cost to your Therapist. If a minimum of 6 hours notice is not received to reschedule or cancel your appointment you will be charged the full treatment cost. Credit Cards stored on file will be used to process the no-show treatment cost and we will email the receipt. Late arrival for an appointment will also be charged the full treatment cost.
Sickness Policy:
If you are sick, have a fever or cough, or have been in contact with someone that is sick please reschedule your appointment.
If you arrive to Healthy Roots with cough or cold symptoms we reserve the right to cancel your treatment.
SGI & WCB Claims:
At this time, due to high treatment volumes and practitioner caseloads, we have very limited availability for NEW PATIENT SGI or WCB claims.
In some cases, existing patients may be transitioned to SGI or WCB coverage at the discretion of their Registered Massage Therapist, depending on availability and approval requirements. This cannot be guaranteed and is assessed on an individual basis.
Practitioner-Specific Availability
- Registered Massage Therapy (RMT):
Some RMTs may attempt to accommodate existing patients only for SGI or WCB claims, subject to availability and treatment approval. - Dr. Kara Haus (Chiropractor):
Dr. Kara Haus does NOT accept SGI claims.
She does continue to accept WCB claims. - Dr. Dan Hoffman (Acupuncture / Traditional Chinese Medicine):
Dr. Dan Hoffman does NOT accept SGI or WCB.
Important Notes
All SGI and WCB treatments require approved claim information prior to booking.
Claim-related treatments must be provided by one practitioner exclusively, as per claim guidelines.
Availability and acceptance are subject to change based on practitioner capacity.
We appreciate your understanding as we work to manage practitioner caseloads while continuing to provide high-quality care to our community.
Natural Scent Environment:
We are NOT SCENT FREE, however, we strive to provide a natural scent environment for our clients. We do not use perfumes or artificial/chemical scents. Some scents you may notice in our office are:
- Essential Oils – 100% natural and high grade essentials oils may be diffused in office, or found in our natural cleaning products
- Moxibustion – Smoke produced by burning all natural herbs (ex:. Moxa or Mugwort). Moxibustion is a part of Traditional Chinese Medicine.
- All Natural Cleaning products – As part of being an Eco-conscious clinic, we try to use all natural &/or naturally scented cleaning products, laundry soaps, where we can. However, treatment tables, office surfaces, and front desks, are cleaned with hospital grade disinfectants.
We are dedicated to providing a healthy environment for our patients. Please refrain from wearing scented products or smoking prior to arriving for your treatment.
Receipt Policy:
In maintaining a high standard of professionalism, receipts are only issued in the name of the person receiving the treatment and cannot be post or back dated.
Payment Policy:
Payment is accepted by cash, debit card, Visa or MasterCard at time of treatment.
Privacy Policy:
Last updated: January 2, 2026
Healthy Roots Massage Therapy & Wellness Centre operates www.healthyroots.ca (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
INFORMATION COLLECTION AND USE
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
LOG DATA
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this …
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that …Communications
SECURITY
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy is effective as of Jan 1, 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
CONTACT US
If you have any questions about this Privacy Policy, please contact us.